Valley Sounds And Security

Margie Trevino 4 months ago

Yesterday, I went to have the stereo in my Dodge Caravan installed. The installation was incomplete, and I understand that the necessary cable was not available. The issue was that the installation process took approximately four hours and was left unfinished. To make matters worse, they had my air conditioning (AC) on for an unspecified duration, and now it is not functioning. When I arrived to pick up my vehicle, the AC was on full blast, as it was when I left it; however, it was not working. My vehicle is a 2016 model, and I am aware of its limitations. My concern is why they operated the AC while the turn was not engaged for hours without prior approval. I contacted the store today, and the representative explained that it was an accidental mistake—that all three knobs could have been moved unintentionally, resulting in the AC being turned on at full blast, with the third knob possibly also being inadvertently activated for the Ac on the back. This establishment appears to lack accountability, and I would prefer to have my original car stereo returned. Spending $150 for such service has been a regrettable experience. The technician even had the audacity to suggest that I should

Edward Sierra 7 months ago

Amazing work, very reasonable prices. My car sounds INSANE now. Thanks crew

David Martinez 2 years ago

My son went to get his towers checked out and tune his amp and one of the technicians poped all 4 of his towers. Spoke to the owner and he mentioned that he would replace them. This happend almost 3 months ago and no phone call. This place sucks and there customer service sucks as well. Friends and family, please read the reviews on Google before you go to Valley sounds. I hope this doesn't happen to anyone like it happened to us.

Joel Cantu 2 years ago

I went in and was a bit hesitant from my past experiences with this location (23rd and Nolana). I was greeted by Amanda, I told her what my issue was with my truck and she said “ don’t worry, I’ll get one of the guys to check it right away”. Lalo came in and said Amanda had already explained and that he would check my truck as soon as he finished the job he was on. Lalo was able to find the issue with my system and did it in no time. It was like night and day from my previous experiences, I 100% recommend Valley Sounds and Security.

Arthur Serna 3 years ago

I question if the people here even know what they’re doing. I came a while back, and I asked if they’re able to install remote start for my challenger. They said yes. They took forever to do the job. After a while of having it, the remote stopped working and glitched the screen of my car. Later on, it made my car stop working completely, and set off an annoying alarm when I jump started the car. Had it removed. Installed a sound system as well. For the price, wasn’t worth it. They exploded, and i tried replacing them. The owner of the shop said he’d call back and have it taken care of. Never called. Never again.